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Austrialpin is recalling Via Ferrata Sets COLT and HYDRA (article nr. AS90C and AS93C) as a precautionary measure from the market.
In the course of endurance testing we found out that, in certain cases and after increased use, the elasticated webbing of the stretch arms may no longer meet the relevant safety standards.
If you own a Colt or Hydra Set as detailed above we ask you to
• immediately stop using it
• and send it back to AustriAlpin directly please
We will subject each returned Via Ferrata Set a safety inspection, replace the webbing branches and return the set to you as soon as possible.
To be able to ensure a trouble-free procedure please write your address, e-mail and telephone number on the shipment.
Postage costs will be reimbursed. You have two possibilities to choose from:
1. you provide us with your account information and the amount of postage costs
2. once we are returning the sets you get an austrialpin hms karabiner for free
Further information will be published on our website: www.austrialpin.at
For questions regarding the recall, do not hesitate to give us a call: +43 5225 65248 or write an e-mail to: firstname.lastname@example.org
The safety of our customers is of prime importance. We would like to apologize for the inconvenience of this precautionary measure and are kindly asking for your understanding.
The previous generation of Via Ferrata sets and the Ferrata.Bloc are not concerned by this recall:
"recall via ferrata sets"
THIS IS OUR BASE